Maintaining them loyal is even tougher. We all know it is easier to sell to an existing customer than to get a new one. Getting customers is tough enough. Here are few ways the Ideal shopping cart can help you reach your dreams.
1.Captures sales data like customer name, email, telephone and road address. Equipped with this information, you can contact current customers by telephone, mail or email to construct relations.
2.Send training tips to new clients so they really use your product, and use it to the fullest. Odds are you are not using all of the characteristics of your computer, telephone or TV because you do not even know it could do particular tasks. Same goes with your clientele. They probably do not know all the cool features of your product or service. Use the auto responder system on your shopping cart to inform them and educate them.
3.Ask customers for feedback. Everyone wants to tell you what they enjoy or dislike about your services. They are not even trying to be mean. They wish to find an improved service which meets their requirements. Request, then listen. Use your shopping carts broadcast function to send a message to all of your customers and ask them to complete a simple survey using a free survey program, like Survey Monkey. You will have the ability to add new services and features that you understand your customers want. Sure beats trying to invent services on the fly. Your clients will thank you for this.
4.Lead management. Do not let sales fall through the cracks by not following up. That happens so often with paper-based monitoring systems with sweepstakesreward and to-do lists. When you have got all your customers and prospects in the shopping cart, you will have the ability to send messages to them so nobody is neglected. If you wish to build loyalty, you need to show your prospects you will be responsive to them. If their titles fall through the cracks, then you are sending a terrible message.
5.Testing. A fantastic shopping cart will abandon you do split testing also called A and B testing by permitting you to prepare two sales pages which examine different factors, such as headline, price, call to action or even colours of a product, or colours on the web site background.
Armed with the results of these evaluations, you will have the ability to sell more products at better prices so you make more profits. When you understand what your clients are searching for, you will do a better job of keeping them.